Adding a bank account

Good to know: You can start your fundraiser and receive donations immediately without having to add a bank account first. Donations received are held securely in a third-party funds account and can be tracked 24/7 in your Steunactie account

A bank account can only be added after receiving your first donation!

Dashboard > Bank account

A bank account can only be added after receiving your first donation.

You add a bank account number (private or business) in the Bank account section in your dashboard.

The bank account you add is not visible to donors.

Go to Dashboard > Bank account

There you have the following options:

1. Add your own personal bank account number (green block)
2. Add someone else's personal bank account (blue block)
3. Add a business bank account (black block)

In all cases, in accordance with applicable laws and regulations, we need to verify the bank account holder. To do this, we will be requested to submit some information.

Once verified, bank accounts are automatically linked to your fundraising campaign and payments are then made weekly. However, you can pause (temporarily) weekly payouts if you wish.

For payout information visit https://steunactie.tawk.help/en-gb/article/payout.

1. Add your own private bank account number (green block)

Click the green block Add my own bank account and follow the steps on the screen.

A number of details will be requested and some documents:

• Personal details
• Bank details
• Identity details
• Copy of valid bank card or recent bank statement
• Copy of valid passport, driving license or identity card

After submission, these details will be verified, and you will receive feedback. Feedback from the verification process can take up to maximum 2 to 3 working days. If verified, the bank account is automatically linked to your fundraising campaign and ready for payment. If any information is missing or incorrect, you will be notified, and you can change or complete your details.

2. Add a private bank account of someone else (blue block)

It is possible to link someone else's bank account to your fundraising campaign.

Click on the blue block Add someone else's bank account and follow the steps on the screen.

Here, you can invite the bank account holder to make his/her bank account available for payout of donations from your fundraising campaign.

The invited bank account holder will be asked to follow the same registration and verification steps as mentioned above for adding his/her personal bank account. Feedback from the verification process can take up to maximum 2 to 3 working days.

Good to know: If the email address of the person or organisation is already registered with Steunactie (e.g. from a previous fundraiser) and the linked bank account has already been verified, the invitation only needs to be accepted to link the already verified bank account to your fundraiser.

Once verified, the bank account is automatically linked to your fundraising campaign and ready for weekly payout.

3. Add a business bank account (black block)

Click on the black block Add a business bank account and follow the steps on the screen.

You have 2 options here:

1. Add a business bank account (black block)
2. Add a Mollie account (white block)

1. Add a business bank account (black block)

Click Add a business bank account and follow steps on the screen.

Some company or organisation details en documents are requested or must be uploaded:

• Legal information about the company or organisation
• Copy of registration document
• Information about the UBOs (Ultimate Beneficial Owners)
• Bank details
• Copy bank card or bank statement

Please note: Non-profit organisations such as foundations and associations can only upload a bank statement clearly showing the name of the organisation as the beneficiary (i.e. not a bank card).

After submission, these details will be verified, and you will receive feedback. Feedback from the verification process can take up to maximum 2 working days. If verified, the bank account is automatically linked to your fundraising campaign and ready for payout. If any information is missing or incorrect, you will be notified and can still adjust or complete your data.

You can find a registration document for your organisation at:

The Netherlands: https://www.kvk.nl/zoeken/

Belgium: https://kbopub.economie.fgov.be/kbopub/zoeknummerform.html

Other countries: consult the appropriate authority where your organisation was registered.

2. Add a Mollie account (white block)

It is possible to add your own Mollie account or, if you do not yet have a Mollie account, to sign up for one.

Mollie accounts are only accessible for business bank account holders.

With your own Mollie account, you can decide for yourself:

• which payment methods you offer to your donors
• the payout frequency
• only platform costs are deducted from the donations by Steunactie

Transaction fees are deducted directly by Mollie.

For more information on having your own Mollie account, visit the separate section on this in our Help Centre https://steunactie.tawk.help/en-gb/article/mollie-account.

For payout information visit https://steunactie.tawk.help/en-gb/article/payout.

Add foreign bank account

You can add a bank account from a large number of countries around the world. We support payouts to more than 70 countries worldwide. Payouts are made in the local currency with a few exceptions.

For more information on adding a foreign bank account and getting paid in local currency, please read the following article: https://steunactie.tawk.help/article/buitenlandse-bankrekening-niet-iban-rekeningen.

Bank documents

The following must be visible on the bank card:

• IBAN bank account number
• Name of beneficiary (at least surname) on the
• bank account corresponding to the name of the registered person or
• organisation
• Expiry date
• If the required information is on both sides of the card, upload both sides of the card.

The following must be visible on a bank statement:

• IBAN bank account number
• Name of beneficiary (at least surname) on the bank account corresponding to the name of the registered person or organisation name
• Date (not older than 6 months)
• Name/logo of the bank
• A screenshot is not accepted.

All 4 corners of the document(s) must be visible in the uploaded image.

Proof of identity

Copy of one of the following documents:

• ID type Passport > copy of the page with personal information (one side).
• ID Type Identity card (Identity card or Residence permit) > both sides of the identity card or residence permit (front and back).
• ID Type Driving licence > both sides of the driving licence (front and back).

The document must be valid and all four corners of the document(s) must be visible in the uploaded image.

Organisation registration document

• An overview of a company's registered details, such as name, address, date of incorporation and (in most cases) officers.
• Information about the legal entity, company and place(s) of business.
• Registration number.

The beneficiary of the bank account (the bank account holder) must be 18 years of age or older.

Minors have the following options in the Bank Account section of their account dashboard:

1. Use the bank account of a person who is 18 years of age or older for the payout. Use “Add someone else's bank account” (blue box) and invite this person to add their bank account.

2. Add your own bank account (green box): Ask a parent or guardian for permission to use your bank account. The parent or guardian must give written permission and attach a copy of their ID to the statement (preferably both on a single page and signed). This can be sent by e-mail to Steunactie.

Example statement:

I, <full name of parent or legal guardian>, parent of <name of minor>, hereby give permission for payment to be made to the bank account of <name of minor>.

Signed,

<full name of parent or legal guardian>

Copy of ID document of parent or legal guardian

We prefer to receive both the signed statement and the image(s) of the ID document on one page.

ID document requirements:

If you choose:

· ID type: Passport > the main page with all details (one side).

· ID type Identity card (Identity card or residence permit) > both sides of the card (front and back).

· ID type driving licence > both sides of the driving licence (front and back).

You can create and start your fundraiser immediately without adding a bank account. You can add a bank account at a later stage.

However, we can only pay you if a bank account has been added and has been verified. As long as no bank account is added, donations received will be stored in your Steunactie account, are guaranteed safe in a third-party funds account and are visible 24/7 in your dashboard.

As soon as a bank account is added and verified, you will automatically be paid out weekly, every Wednesday.

This is possible by pausing the payout. Go to bank account in your dashboard and turn off Weekly payout. As soon as you want to be paid out again, you can turn this function on again. Payout will then take place on the following Wednesday.

Only one bank account can be linked to a Steunactie user account at a time. A Steunactie user account is also linked to a single unique email address.

Option 1

If you want to link another bank account to your existing Steunactie user account, we will need to send you an onboarding link that will allow you to change the bank account. You can request the link by email.

Option 2

Or you can create a new user account with a different email address and add a new bank account to it.

As a platform, which facilitates monetary transactions, we have to comply with European regulations (FATF) in the area of preventing money laundering and terrorist financing.

The regulations require us to request and verify various data from users. This process is called KYC (Know Your Customer) and consists of requesting:

In the case of individuals:

• Personal data such as name, address, e-mail address and telephone number
• Proof of identity (through an identity document such as passport or driving licence)
• Bank details (by means of a copy of bank card or bank statement)

In the case of companies and non-profit organisations:

• Registration certificate of the organisation
• UBOs
• Bank details (by means of a copy of a bank card or bank statement)

You can find a registration document for your organisation at:

The Netherlands: https://www.kvk.nl/zoeken/

Belgium: https://kbopub.economie.fgov.be/kbopub/zoeknummerform.html

Other countries: consult the appropriate authority where your organisation was registered.

Tackling money laundering and terrorist financing is of great importance for a stable and honest financial system and for effective prevention and repression of all kinds of (undermining) crime.

It is in both the interest of donors, fundraiser organisers and the platform that this control and verification takes place. It ensures a safe and reliable platform.

Of course, data is handled with integrity and care. Read our privacy policy on this subject at: https://steunactie.nl/privacy-policy