Adding a bank account

Good to know beforehand:

You can start your fundraiser and receive donations immediately without adding a bank account. Donations received are held securely in a third-party funds account and can be tracked 24/7 in your Steunactie account.

A bank account can only be added after receiving your first donation!

You can only set up one bank account per Steunactie account. If you have multiple fundraisers that need to be paid out to separate bank accounts, create one Steunactie account per fundraiser. Please note that each Steunactie account must be created with a different email address.

A bank account can only be added after receiving your first donation.

You add a bank account number (private or business) in the Bank account section in your dashboard.

The bank account you add is not visible to donors.

Go to Dashboard > Bank account

There you have the following options:

1. Add your own personal bank account number (green block)
2. Add someone else's personal bank account (blue block)
3. Add a business bank account (black block)

In all cases, in accordance with applicable laws and regulations, we need to verify the bank account holder. To do this, we will be requested to submit some information.

After submission, this information will be verified and you will receive feedback. Verification takes approximately 3 working days.

Once verified, bank accounts are automatically linked to your fundraising campaign and payments are then made weekly. However, you can pause (temporarily) weekly payouts if you wish.

For payout information visit https://steunactie.tawk.help/en-gb/article/payout.

1. Add your own private bank account number (green block)

Click the green block Add my own bank account and follow the steps on the screen.

A number of details will be requested and some documents:

• Personal details
• Bank details
• Identity details
• Copy of valid bank card or recent bank statement
• Copy of valid passport, driving license or identity card

After submission, these details will be verified, and you will receive feedback. Verification takes approximately 3 working days. If verified, the bank account is automatically linked to your fundraising campaign and ready for payment. If any information is missing or incorrect, you will be notified, and you can change or complete your details.

2. Add a private bank account of someone else (blue block)

It is possible to link someone else's bank account to your fundraising campaign.

Click on the blue block Add someone else's bank account and follow the steps on the screen.

Here, you can invite the bank account holder to make his/her bank account available for payout of donations from your fundraising campaign.

The invited bank account holder will be asked to follow the same registration and verification steps as mentioned above for adding his/her personal bank account. Feedback from the verification process takes approximately 3 working days.

Good to know: If the email address of the person or organisation is already registered with Steunactie (e.g. from a previous fundraiser) and the linked bank account has already been verified, the invitation only needs to be accepted to link the already verified bank account to your fundraiser.

Once verified, the bank account is automatically linked to your fundraising campaign and ready for weekly payout.

3. Add a business bank account (black block)

Click on the black block Add a business bank account and follow the steps on the screen.

You have 2 options here:

1. Add a business bank account (black block)
2. Add a Mollie account (white block)

1. Add a business bank account (black block)

Click Add a business bank account and follow steps on the screen.

Some company or organisation details en documents are requested or must be uploaded:

• Legal information about the company or organisation
• Copy of registration document
• Information about the UBOs (Ultimate Beneficial Owners)
• Bank details
• Copy bank card or bank statement*

* Please note: Non-profit organisations such as foundations and associations can only upload a bank statement clearly showing the name of the organisation as the beneficiary (i.e. not a bank card).

After submission, these details will be verified, and you will receive feedback. Feedback from the verification process can take up to maximum 2 working days. If verified, the bank account is automatically linked to your fundraising campaign and ready for payout. If any information is missing or incorrect, you will be notified and can still adjust or complete your data.

2. Add a Mollie account (white block)

It is possible to add your own Mollie account or, if you do not yet have a Mollie account, to sign up for one.

Mollie accounts are only accessible for business bank account holders.

With your own Mollie account, you can decide for yourself:

• which payment methods you offer to your donors
• the payout frequency
• only platform costs are deducted from the donations by Steunactie

Transaction fees are deducted directly by Mollie.

For more information on having your own Mollie account, visit the separate section on this in our Help Centre https://steunactie.tawk.help/en-gb/article/mollie-account.

For payout information visit https://steunactie.tawk.help/en-gb/article/payout.

Add foreign bank account

You can add a bank account from a large number of countries around the world. We support payouts to more than 70 countries worldwide. Payouts are made in the local currency with a few exceptions.

For more information on adding a foreign bank account and getting paid in local currency, please read the following article: https://steunactie.tawk.help/article/buitenlandse-bankrekening-niet-iban-rekeningen.

Bank documents

The following must be visible on the bank card:

• IBAN bank account number
• Name of beneficiary (at least surname) on the
• bank account corresponding to the name of the registered person or
• organisation
• Expiry date
• If the required information is on both sides of the card, upload both sides of the card.

The following must be visible on a bank statement:

• IBAN bank account number
• Name of beneficiary (at least surname) on the bank account corresponding to the name of the registered person or organisation name
• Date (not older than 6 months)
• Name/logo of the bank
• A screenshot is not accepted.

All 4 corners of the document(s) must be visible in the uploaded image.

Information about downloading bank statements:

Netherlands:

Belgium: 

Overview of Belgian banks and how to download a bank statement

Proof of identity

The minimum age stated on the identification document must be 18 years.

Copy of one of the following documents:

• ID type Passport > copy of the page with personal information (one side).
• ID Type Identity card (Identity card or Residence permit) > both sides of the identity card or residence permit (front and back).
• ID Type Driving licence > both sides of the driving licence (front and back).

The document must be valid and all four corners of the document(s) must be visible in the uploaded image.

An ID document must not have expired and must remain valid for as long as there are pay-outs. If an ID document expires during the course of a fundraiser, you will be notified to provide a new valid ID document. Once this has been verified, pay-outs will resume.

Organisation registration document

• An overview of a company's registered details, such as name, address, date of incorporation and (in most cases) officers.
• Information about the legal entity, company and place(s) of business.
• Registration number.

Sources where you can find a registration document:

The Netherlands:

Kamer van Koophandel - Uitreksel KvK: https://www.kvk.nl/zoeken/

Belgium:

Kruispuntbank van Ondernemingen (KBO): https://kbopub.economie.fgov.be/kbopub/zoeknummerform.html

Staatsbladmonitor: https://staatsbladmonitor.be/

Verenigingsloket: https://www.verenigingsloket.be/nl/verenigingen

Germany

Handelsregister:

https://www.handelsregister.de/rp_web/welcome.xhtml

https://www.online-handelsregister.de/

Austria

Firmenbuch: https://www.usp.gv.at/themen/betrieb-und-umwelt/laufender-betrieb/firmenbuch.html

Vereinsregister: https://citizen.bmi.gv.at/at.gv.bmi.fnsweb-p/zvn/public/Registerauszug

Other countries:

Consult the local register for companies and organisations.

The beneficiary of the bank account (account holder) must be at least 18 years of age. It is not permitted to use a bank account held in the name of a minor.

You can create and start your fundraiser immediately without adding a bank account. You can add a bank account at a later stage.

However, we can only pay you if a bank account has been added and has been verified. As long as no bank account is added, donations received will be stored in your Steunactie account, are guaranteed safe in a third-party funds account and are visible 24/7 in your dashboard.

As soon as a bank account is added and verified, you will automatically be paid out weekly, every Wednesday.

This is possible by pausing the payout. Go to bank account in your dashboard and turn off Weekly payout. As soon as you want to be paid out again, you can turn this function on again. Payout will then take place on the following Wednesday.

• Each Steunactie account can be linked to only one bank account at a time.
• Each account is connected to one unique email address.

Depending on your situation, you can choose from the following two options:

Option 1: You want to change the bank account of your current campaign(s)

Option 2: You want to use separate bank accounts for different campaigns

Important: Since each email address can only be registered once in our system, you will need a unique email address for every new Steunactie account you create.

As a platform, which facilitates monetary transactions, we are obliged to comply with European regulations (Financial Action Task Force - FATF) in the area of preventing money laundering and terrorist financing.

The regulations require us to request and verify various data from users. This process is called KYC (Know Your Customer) and consists of requesting:

In the case of individuals:

• Personal data such as name, address, e-mail address and telephone number
• Proof of identity (through an identity document such as passport or driving licence)
• Bank details (by means of a copy of bank card or bank statement)

In the case of companies and non-profit organisations:

• Registration certificate of the organisation
• UBOs
• Bank details (by means of a copy of a bank card or bank statement)

You can find a registration document for your organisation at:

The Netherlands: https://www.kvk.nl/zoeken/

Belgium: https://kbopub.economie.fgov.be/kbopub/zoeknummerform.html

Other countries: consult the appropriate authority where your organisation was registered.

Tackling money laundering and terrorist financing is of great importance for a stable and honest financial system and for effective prevention and repression of all kinds of (undermining) crime.

It is in both the interest of donors, fundraiser organisers and the platform that this control and verification takes place. It ensures a safe and reliable platform.

Your data is handled with utmost integrity and care. Read our privacy policy on this subject at: https://steunactie.nl/privacy-policy and in particular the specific policy of our verification partner Payaut here. Payaut (part of Nuvei) is our partner that has been commissioned to verify bank account registrations and operates under licence of the Central Dutch Bank (DNB).

An Unincorporated Association is not a legal entity, is not officially registered and cannot be registered as a company or organisation with a business bank account.

Instructions for registering a bank account for an Unincorporated Association:

• Register a bank account as a private individual (green box > Add my own private bank account). Enter your personal details (not those of the association).
• For the bank account, enter the bank account of the Unincorporated Association and upload the corresponding bank document.
• Also send the following documents by e-mail to Steunactie:
• Proof that the registered person is a board member of the Unincorporated Association.
• Proof that the registered person is jointly and severally liable and is linked to the bank account of the Unincorporated Association.

Alternatively, you can choose to add the registered person's own private bank account and then transfer the money yourself to the Unincorporated Association's bank account.